Frequently Asked Questions
Everything you need to know about shopping at Luna Baby Store Miami.
What is the processing time for my order?
Most orders are processed within 1-2 business days. Once your package is ready, you will receive a tracking number via email to follow its journey from our Miami boutique to your doorstep.
Do you offer local pickup in Miami?
Yes! We offer a convenient 'Local Pickup' option at checkout. Once your order is ready, we will send you an email with the pickup address and available time slots.
What is your return policy for baby apparel?
We accept returns within 14 days of delivery for items in their original, unwashed, and unworn condition with tags attached. Please note that for hygiene reasons, certain items like swimwear and headbands are final sale.
How do I know which size to buy for my baby?
Each product page includes a detailed size guide based on weight and height. Since every baby grows at their own pace, we generally recommend sizing up if you are between sizes to ensure a comfortable fit.
Are your fabrics safe for sensitive newborn skin?
Absolutely. We prioritize high-quality, breathable fabrics like organic cotton, bamboo, and linen to ensure maximum comfort and safety for your little one's delicate skin.
Do you ship internationally?
Currently, we ship to all 50 U.S. states and Puerto Rico. We are working on expanding our shipping zones to reach our international Luna Baby families very soon.